Cancellation & No-Show Policy

• 48 Hours’ Notice Required – We kindly request at least 48 hours’ notice for appointment cancellations or rescheduling.

• Late Cancellations – Appointments canceled with less than 48 hours’ notice will incur a $50 cancellation fee.

• No-Shows – Failure to arrive for a scheduled appointment will result in a charge of 50% of the scheduled service cost.

• Extenuating Circumstances – We understand that emergencies happen; however, we ask for respect toward our providers’ time, as reschedules impact the flow of business and the appointment slots held specifically for you.

Credit Card On File

A valid credit card is required to be kept securely on file for all clients. Your card will only be charged in the event of:

• Late cancellations

• No-shows

• Processing payment at checkout

• Invoicing for product orders

Service Package Refund & Usage Policy

All service packages purchased are nonrefundable and must be used within 12 months (packages of 3-6) and 18 months (packages of 12) from the date of purchase. It is the client's responsibility to ensure that all remaining sessions are scheduled and utilized within this time frame.

Refunds will only be issued under the following circumstances:

• The provider is unable to complete the service due to a change in treatment options available.

• The client experiences an adverse reaction to a treatment, making it unsafe or unsuitable to proceed.

In these cases, clients will be offered a full refund or the option to apply the remaining value as a credit towards other services. Refunds or credits will not be provided for any other reasons beyond these outlined circumstances.

Skincare and Retail Purchase Policy

All skincare and retail products purchased are nonrefundable. However, refunds or exchanges may be considered under the following circumstances:

• The client experiences an adverse reaction or allergic reaction to the product.

• The client must contact us within 14 days of purchase to report the adverse event.

• The product must be returned to us, and it cannot be fully used or empty at the time of return.

To request a refund or exchange due to an adverse reaction, please:

• Contact us immediately upon experiencing the reaction.

• Provide details of the reaction and, if applicable, any medical documentation.

• Return the unused portion of the product in its original packaging.

Refunds or exchanges are at our discretion and will only be granted in the circumstances specified above. We are committed to your safety and satisfaction and will assess each case individually.

Please reach out to our office directly via text, or phone call (253-528-7048) if you have any questions or have an extenuating circumstance for your upcoming appointment.